Tag: Rendezvous Lodge

Mountain Washrooms: BlackcombMountain Washrooms: Blackcomb

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Though Whistler Mountain opened for skiing in January 1966 with no Roundhouse and few on-mountain amenities, when Blackcomb Mountain began its operations in December 1980 the Rendezvous Lodge and the daylodge at Base II were both already up and running. Over the years, as Blackcomb gained more customers, these facilities were added onto and more were added, including the Glacier Creek Lodge in 1993.

In 1980, both the Rendezvous and the daylodge offered food services run by the Parsons family and were fulling equipped with running water and washroom facilities. According to Hugh Smythe, president of Blackcomb Ski Enterprises, his experiences with washrooms at Whistler Mountain led him to believe that these facilities were not going to be enough. He recalled discussions with the architects where he tried to convince them to add more washrooms to the plans but both the design of the buildings and the budget prevented adding more facilities. As Blackcomb skier visits increased, more washrooms were added to the Rendezvous through the addition of construction washroom trailers that were bolted to the bottom floor. When the building was expanded and Christine’s Restaurant was added, the bottom floor was also expanded and more washrooms were included in the building, replacing the trailers.

Blackcomb Mountain didn’t just advertise its women’s washrooms, it also took promotional photos of the men’s room. Blackcomb Mountain Collection, Randy Lincks

Blackcomb Mountain decided to take no chances when it came to planning the washroom facilities for the Glacier Creek Lodge, though the building itself did come close to looking entirely different than it does today. Smythe remembers that the team at Blackcomb, then owned by Intrawest Resort Holdings Inc., originally asked the architects for a shed roof design, similar to the Bugaboo Lodge and the daylodge at Sunshine Village. Situated at the bottom of the Jersey Cream Express and the Glacier Express, the 1,000 seat restaurant was designed to look up the lift lines and capture as much sunlight as possible and featured industrial elements such as metal beams. As they neared the construction window, however, Blackcomb asked for an architectural rendering that they could put on display. According to Smythe, despite having seen all of the plans and being involved in the process, one look at the rendering was enough to realize that the design was all wrong.

Glacier Creek Lodge on Blackcomb Mountain. Insight Photography Collection

Blackcomb engaged new architects, a husband and wife team called Lutz & Associates, and got to work on a new design. Smythe recalled one presentation at which the architects had something under a sheet in the middle of the table. Throughout the presentation, Smythe kept getting distracted by the mysterious object until finally they pulled the sheet off to reveal a model of Glacier Creek Lodge. Like with the architectural rendering, one look was enough for Smythe to say, “That’s what we need.” Metal beams were switched for large log posts and there was even money in the budget to commission root chandeliers from Eric Skragg.

By October 1993, the 30,000 sq ft Glacier Creek Lodge was nearing completion. It included 1,000 seats spread out over two levels, an additional 600 seat patio, and ten food court stations. According to the Whistler Question, the building also included “one of the largest washrooms in North America, complete with 38 stalls.” The size of the washrooms was even used in the marketing for the new facility. In November 1993, the Question featured an image captured by photojournalist Bonny Makarewicz showing a line of toilets before the partitions were installed and captioned “OK! Who left the seat up? Toilets in the ladies room sit awaiting stalls in the new Glacier Creek restaurant, Tuesday. The women’s can will feature 38 toilets.” A similar image and caption was also used in a ski magazine.

A line of stalls in the Glacier Creek Lodge washroom. Blackcomb Mountain Collection, Randy Lincks

Whistler Mountain renovated Pika’s restaurant that same season, doubling the size and increasing the women’s washrooms from nine to 26 stalls. By the 1990s, both mountains had come a long way from the amenities and outhouses offered to early skiers on Whistler Mountain.

Dining on the Mile High MountainDining on the Mile High Mountain

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The smell of fresh doughnuts, french fries made from scratch, and fine dining on the mountain top. Baked goods, including those giant cookies, sandwiches and hot food worth freezing for; Blackcomb Mountain took on-mountain dining in the 1980s and stepped it up a notch.

When they opened in 1980, Blackcomb had a real focus on hospitality, making guests comfortable to encourage return visits. Before Merlin’s or Crystal or Glacier Lodge, you may remember dining at the cafeteria at Base 2, the original base of Blackcomb, or the Rendezvous Lodge.

The original daylodge on Blackcomb was located in the area now known as Base 2. Whistler Question Collection.

The Parsons family were the first concessionaires on Blackcomb, opening these venues with the opening of the new mountain. Chris Leighton (née Parsons), her brother Steve, and their mum Lee were the brains and brawn behind the impressive operation. The Parsons family had the food business in their blood. In 1929, Chris’ grandfather had opened Jimmy’s Lunch at the PNE, which is still run by the family to this day. Christine’s father, Bob Parsons, also had a food stall that travelled the carnival circuit every year from May to October. He would be on the road all summer, then could spend the winter in the mountains, skiing with family and volunteering with Whistler Mountain Ski Club. Sadly Bob passed away in 1979, one year before his family opened the food services on Blackcomb.

The top of Blackcomb looked a little different when Rendezvous Lodge first opened. Whistler Question Collection.

When the cafeteria and Rendezvous opened, the cafeteria had a large preparation space and much of the food was made at the base and then transported up the mountain either by snowcat or by foot based on the amount of snow at the base. Unfortunately for Blackcomb, the first year of operation was a terrible snow year. There were three lifts to get up the mountain and they did not line up exactly, so food and supplies had to be skied from one lift to the next until they reached the snowcat. Inevitably, food would spill along the way.

Blackcomb hospitality staff. Blackcomb Mountain Collection.

Once there was enough snow, success was still not a given. Visitor numbers would come in at 11 am and when there was not a single guest on the mountain they closed for the day.

According to Chris, the direction from Aspen Ski Company and Hugh Smythe were, “’We don’t want to be like Whistler. We want to be better.’ Hugh would come through everyday and make sure the music wasn’t too loud and that it was expected that we were going to be bigger and better.”

Customer service training for Blackcomb staff. Whistler Question Collection.

When Blackcomb opened there were caretakers that lived at the top who were responsible for starting the doughnuts and fresh baking so wonderful smells welcomed the guests. The caretakers also put soups and chilli on to heat because regular staff could only upload 30 minutes before the mountain opened to the public.

While it is common to find vegetarian options on most menus today, in the 1980s it was quite unusual to have the choice of vegetarian or beef chilli which Blackcomb offered. Food was served on real crockery with real cutlery. They even flew a ‘fry guy’ over from England to train everyone in how to make french fries from scratch using a chipper.

Blackcomb food service staff, May 1983. Whistler Question Collection.

The food up Blackcomb during the Parsons’ reign is still raved about today. They went on to open Christine’s Restaurant, fine dining on top of the mountain named after Chris herself (much to her chagrin; Chris thought Wildflower or Lupin were better names but Hugh Smythe was adamant). Horstman Hut, Crystal Hut and Merlin’s were also opened during their time as concessionaires. After 10 years, and growing the staff from a daily requirement of around 10 to 100, the Parsons decided it was time for the next adventure and Blackcomb took over.

Some local faces enjoying Christine’s in the 1980s. Blackcomb Mountain Collection.